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Right of withdrawal

Return policy / Right of Withdrawal

This Policy Refund / Withdrawal law governing these www.wanandwuan.com the Web site (the “Web Site”), which wan and Wuan SL (hereinafter COMPANY) with B86910056 Tax ID number and address in the Milky avnA 4 of 10, CP 28830 San Fernando de Henares (Madrid) hold.

All products purchased on the “Web Site” may be returned and refunded, provided that you notify the COMPANY of its intention to return / the product / s purchased / s within a maximum of 7 days natural ( 14 days from entry into force of the new Consumer Protection Act) from the date of delivery and that the other conditions of this section are met.

THE COMPANY will only accept returns that meet the following criteria:

1. Product must be in the same condition in which it was delivered, and must retain the original packaging and labeling.
2. These should be submitted using the same box in which it was received for product protection. In the event that it can not be done with the box it was delivered, the Customer must return it in a protective case so that the product reaches the store ENTERPRISE with the maximum possible guarantees.
3 . A copy of the delivery note inside the package, which also returned products and the reason for return should be included mark.

With the goal of providing Customers the return process and be able to correctly follow the same, only COMPANY establishes the refund procedure established by THE COMPANY. If the reason for return is attributable to the COMPANY (the product is defective, is not what was ordered, etc.) the amount of the refund will be refunded. If the subject is another (products are served correctly but are not to your liking), the cost of return postage will be paid by the customer.

To proceed with a refund, follow these steps:

1. Report within 7 calendar days ( 14 days from entry into force of the new Consumer Protection Act) from receipt wants the product to be returned. The information may be made via email to administracion@wanandwuan.com form or by customer.
2. THE COMPANY shall inform the client of the address to which to send the product.
3. The client must send it using a courier company of your choice. The return must be paid by the customer.
4. Report of the courier company used, date and time of return.



According to Law 47/2002 of Retail Trade, may not be returned products that are made with a custom configuration (as computers, laptops as, and generally all that product made ​​according to the specifications of the consumer. They may not be returned products that can be reproduced or copied immediately (Compact Disc, software, video films, books, etc …) as well as the following consumables were unsealed, sound and video recordings, records and programs computer.

COMPANY reserves the right to refuse the return.

If for any reason you are not satisfied with your order, you have a within 7 business days ( 14 days from entry into force of the new Law on Consumer Protection ) as from the date of receipt to return it. Before making any type of return, you must call our helpline at 918053447 or e-mail to administracion@wanandwuan.com to speed up the subsequent procedures.

You must ship the product in perfect condition and with its original packaging, including all accessories (drivers, manuals, cables, etc.). It is important that you return the perfectly packaged product and a copy of the e-mail you receive in your mail when you ask for a refund.

Upon receipt of the items in our stores and verified that the above conditions are met, proceed to refund the amount. Shipping costs will not be paid.

You will receive your refund in the same bracket you made the payment (bank transfer, credit card, debit card).

In the event of delay in excess of 30 days upon receipt of the product within fixed to the checkout Approximate delivery and provided such delay is attributable to the COMPANY, Customer, upon written complaint (letter, fax or e -mail) may unilaterally cancel the order, restituyéndosele amounts paid in case of prepayment, in view of articles 103 and following of Legislative Royal Decree, 1/2007.


Location and method of delivery:

COMPANY is committed to deliver the product in perfect condition to the address stated in the Customer’s order form, and in any case shall be within the Territory. To optimize delivery, thank the customer to indicate a direction in which the order can be delivered during normal business hours.

THE COMPANY shall not be liable for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.

COMPANY informs customers that it is possible that the same order is divided into several installments.

The order will be delivered to the address designated at the time of the engagement by the client. The subsequent change of place of delivery requested by the Client will only be possible before the order leaves our warehouse and generate additional costs on the sale price, which will be at the expense of the buyer. The modification of the delivery address once the order delivered to the carrier will not be possible unless the customer bear the costs and expressly agreed between the parties. The merchandise will be delivered to the customer by a carrier, along with the packing slip that information identifying the customer entered the order, and the number of packages in the shipment.

The goods are at all times covered by transport insurance against risks, loss during shipping and handling.



Should check the customer at the time of delivery error with the goods received or that it is visibly damaged, you must entirely reject the delivery of the order or consign these circumstances the delivery note and inform these facts to the COMPANY within a maximum period of 24 hours in writing (e-mail administracion@wanandwuan.com ) through the customer service published on the Site web or the registered office of the company. In any case, the customer must verify that the goods have been delivered in perfect condition. Later claims to 24 hours after delivery can not be accepted.

The merchandise that has not been delivered within seven working days from the output of the same facilities COMPANY for reasons not attributable to the seller will be returned to it, restituting the amounts paid for the product if ordering prepay, except shipping costs and redirection (return).

COMPANY will serve its products offered on the website only Peninsula and Balearic Islands. Orders outside these areas (eg Canary Islands, Ceuta and Melilla) may not be served unless agreed to you.


Delivery of products or large weights:

Large products or weight as thermosiphonic equipment, photovoltaic modules, batteries, accumulators, lamps, etc …, will be presented at the gate, garage or shed passable, they will not ride in the floors or warehouses in height.


Return Collection:

Collection of product returns or large weights, will take place in the same location as the delivery. Ie in the portal, garage or passable ship, shall not be recorded on the floors or warehouses in height.

“These Policies Return / Right of Withdrawal are governed by Spanish law. The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of the domicile of the COMPANY. “.